To make an exchange, you should perform several steps:
- Fill in all fields of the submitted form. Click Exchange.
- Read the terms of the Agreement for Provision of Exchange Services; if you accept them, put a tick in the appropriate field and click Create Request.
- Pay an order. Follow the instructions on our website to transfer the required amount.
- On completion of specified actions, the system will move you to the Request Status page, where the status of your transfer is displayed.
! The exchange rate is fixed in request if the Customer pays it within 30 minutes after creation. If payment is not received within 30 minutes, the request is automatically canceled, and to recover the request, the Customer should contact the website technical support. In this case, the amount of payment on the request may be recalculated.
! If the Customer has paid the request but due to circumstances wants to refuse the exchange, the refund is minus 3% of the payment amount + commission of the payment system network and exchange rate difference (if exchange rate has changed by more than 3%).
